Frequently Asked Questions

  1. How do I log in?
    GoDaddy employees are required to access this site through SSO. Your employee profile is based on your employee data from the Jomax system. If any of this information is not accurate, please contact hr@godaddy.com. If you need additional assistance feel free to contact customer service at customerservice@corestream.com or call 1-888-935-9595.
  2. How do I change my personal information?
    Your employee profile is based on your employee data from the Jomax system. If you require changes to your profile information, please contact hr@godaddy.com. If you would like to change your personal information with a vendor or carrier you will need to contact that vendor or carrier directly.
  3. Can my friends and family use the site?
    No. Friends should not have access to this site. Your family may be able to take advantage of the discount shopping offers but for products that require payroll deduction, the employee will need to be enrolled or elect coverage for eligible family members.
  4. Why did Corestream choose to present only Liberty Mutual, MetLife and Travelers coverage for the Auto Insurance Quoting Tool?
    These carriers underwent the task of obtaining state approval from each State Department of Insurance (DOI) to offer exclusive employee discounts.
  5. Why should I choose Liberty Mutual, MetLife or Travelers Auto and Home insurance?
    These carriers offer a discount that is not available to the general public. If you go directly to the carrier for a quote, they will not provide you with the same rate that you can get through GoDaddy Voluntary Benefits. There are a few exceptions to this rule, such as, if you are a long-time customer of theirs, but for the most part, you will save more through the GoDaddy Voluntary Benefits program.
  6. How do I change my Auto and/or Home policy to be paid through payroll deduction?
    You can contact any of the Auto and Home carriers directly that are offered to you through the GoDaddy Voluntary Benefits program, and they will switch your billing to payroll deduction. Certain eligibility requirements apply for the payroll deduction option. If you have any questions about your eligibility, you may contact customer care at 1-888-935-9595.
  7. I just signed up for a program through one of the insurance carriers. How long will it take before I see the deduction on my paycheck?
    Depending on the program, your deduction will begin within the next 2 pay cycles.
  8. Are the deductions after-tax or pre-tax?
    All voluntary benefits deductions are after-tax.
  9. I am having an issue accessing the Deduction History. Who do I contact?
    You must first log in to the GoDaddy Voluntary Benefits site to access your deduction history report. Deduction History is available through the My Tools menu. If you are having any issues with the registration or login you may email GoDaddy Voluntary Benefits customer service at customerservice@corestream.com or call 1-888-935-9595.
  10. Who do I contact if I have a question or problem with a service or plan that I signed up for?
    GoDaddy Voluntary Benefits does not sell products or fulfill orders – the relationship formed is directly between you and the insurance carrier or vendor. Each insurance carrier or vendor has a customer service email and phone number. You may also contact Corestream's customer service for assistance at 1-888-935-9595 if you need to escalate.
  11. How do I cancel my coverage?
    If you are a participant in a program with a carrier and would like to cancel, please refer to the cancellation process below. Please allow 30 days for the cancellation to process.
    Cancellation Process by Product or Insurance Carrier:
    ASPCA Pet Health Insurance
    Employees may cancel at any time by contacting ASPCA Pet Health Insurance directly at 1-877-343-5314.

    Liberty Auto and Home Insurance
    To make any changes to your policies, including cancellations or changes to payment options, please contact Liberty Mutual directly at 1-800-298-8018 or call a local office which you can find at www.libertymutual.com. Please reference your policy number, which can be found in your insurance policy. States have different requirements based on DOI regulations.

    LifeLock Identity Theft Protection
    Employees that wish to cancel their coverage may do so by logging into GoDaddy Powered by You; going to the LifeLock page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    MetLife Auto and Home Insurance
    Cancellation policies differ by state; therefore, the employee must call the MetLife Call center at 1-800-438-6388 for cancellation terms and processing.

    Reliance Standard Critical Illness and Accident Insurance
    Employees that wish to cancel their coverage may do so by logging into GoDaddy Powered by You; going to the Reliance Standard page; clicking the enrollment link; and choosing "Cancel." Employees may also contact customer service at 1-888-935-9595.

    Travelers Auto and Home Insurance
    To cancel a Travelers Insurance policy, the employee needs to call the Travelers Customer Service Center at 1-888-695-4640. Please reference your policy number, which can be found in your Insurance policy.

    If the policy has been paid in full or is on direct bill, any refund on earned premium due to the employee will be sent to them. In the case of payroll deduction, Travelers may need to take one or more final deductions until the policy is paid back to the cancel date since payroll deduction policies are billed in arrears.
  12. How do I receive my refund?
    If you require a refund for a product or service please contact the carrier or vendor directly to discuss details of the refund. Refunds may take between 30 to 60 days to process.
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